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October 5, 2016 / Apley Estate - Hamiltons

Fab feedback for Apley Farm Shop staff

2016-06-08-trip-advisor-certificate-of-excellence-logoJust received this lovely email from a very happy customer – it’s always so encouraging for us all:

I find myself on a very rare occasion emailing a retail establishment regarding the very best of customer service.

My husband and I stumbled on Apley Farm Shop yesterday after getting completely lost and needing directions. We parked up and walked towards the entrance where we were greeted by a lady who welcomed us to the shop. We asked for directions to our location and she seemed to sense my distress after what seemed like hours trying to get to our destination but without success. She began to tell us all about Apley Farm Shop and the Estate it was on and the family who owned it, her knowledge was outstanding and we were both gripped, Walled Garden, acres, what was produced, honey, ale, fresh fruit and veg, your own bakery, the cafe and a barn for children. She also told us about the butcher and delicatessen counter you have and also events that are coming up. We were guided to the cafe and had a lovely coffee and slice of beautiful cake. After a much needed rest we had a look around the shop and made a purchase of your Apley grown vegetables and fruit and was then approached by the same lady asking if we were alright and if there was anything else she could help us with. I asked one of the assistants who the lady was and was informed it was the shop Manager Ann.

We will never forget our visit to Apley not just because of the stunning setting but the truly outstanding service we received and the passion that Ann felt for her surroundings and position. We will be returning with friends who live locally but who have never visited. Please pass on our praise to Ann. She was well worth the visit, just to hear her knowledge.”

Isn’t that amazing – our staff our truly our best Apley Ambasssadors ! Here’s a Trip Advisor Certificate of Excellence which we recently received too – fab !


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